Instant FAQ resolution
Visitor asks "how do I reset my password?", Muxila answers from your approved knowledge base with step-by-step guidance, no ticket needed.
All industriesClear the queue before tickets pile up.
Support Agent
Repetitive questions eat your team's day, order status, billing, how-to, policy. Muxila answers from your knowledge base, takes actions in your helpdesk, and emails your team the transcript when a human should follow up.
Deflect repetitive tickets in seconds, 24/7 coverage without 24/7 staffing, so agents spend time on cases that matter.
Support agent in action
Same agent in a chat widget or full modal — live actions and in-chat panels. Click any step on the left to jump.
Agent UI
acme.app/help
Acme Help Center
Live actions · Switch chat widget / modal · Click a step to jump · Hover to pause
What happens for your visitors
Live account lookup
Muxila pulls order status, subscription details, or billing info from your CRM / helpdesk and replies with the exact status, not a generic "we'll get back to you."
Ticket creation & triage
When something needs follow-up, Muxila opens a ticket in Zendesk, Intercom, or Freshdesk with intent, priority, and transcript already filled in.
Guided troubleshooting
Multi-step support flows walk users through common fixes, setup, connectivity, refunds, and stop early if the issue is resolved.
Email when stuck
Angry customers, refund disputes, or low-confidence answers email your team with the full transcript so someone can follow up.
Outcomes you can measure
Lower ticket volume on repetitive questions
Faster first response, seconds, not hours
After-hours support without overnight staff
Agents spend time on complex cases, not copy-paste FAQs