Shipping, returns, and sizing: the FAQ trio your Shopify chatbot must nail

If your chatbot stumbles on shipping, returns, or sizing, shoppers leave.
These are not edge cases. They are the core buying conversation.

Shipping answers that convert

Cover:

• Delivery windows by region
• Cutoff times for same-week shipping
• International limits
• How tracking works after purchase

Be specific. Vague timelines create support tickets later.

Returns without legal fluff

Shoppers want:

• Window length
• Condition requirements
• Who pays return shipping
• Refund timing

Write plain language from your real policy.

Sizing that reduces exchanges

Provide:

• Size chart links
• Fit notes by product type
• When to size up or down
• How exchanges work

Better sizing answers mean fewer post-purchase headaches.

Escalate only the messy cases

Custom freight, damaged goods, and exception refunds go to humans.
Everything routine stays in chat.