Abandoned checkout recovery with an AI chat agent on Shopify

Email recovery helps after the fact.
Chat recovery helps while the shopper is still on the page.

Catch objections before exit

Common blockers:

• Shipping cost surprise
• Size uncertainty
• Return policy doubt
• Discount or bundle questions

Answer those instantly and many carts continue.

Trigger at the right moment

Useful triggers include:

• Checkout hesitation
• Long dwell on shipping step
• Repeat visits to the same product

Do not spam every browser. Target intent signals.

Recover with one clear next step

After resolving the objection:

• Confirm the item and variant
• Re-open the cart
• Push straight to checkout

Recovery is a close, not another FAQ page.

Connect chat to your stack

Push recovered sessions into Klaviyo or your CRM so email and ads do not fight the same lead twice.